11/25/2023 0 Comments Hp photosmart printer 6520 inkBlack ink test block is completely empty. Put it all back together, plugged it back in, powered it up, and ran a clean-heads routine from the printer menu, and finally looked at the output page a minute later, and still NO BLACK INK coming out of that head. Then I removed the dampened paper towels, than used another couple of paper towels to the head soak up the droplets of liquid, and then I used a blow dryer on low heat to dry out everything, including under the printheads. The dampened paper towels were pretty inky after using them as cleaning towels. then used gentle pressure on the dampened paper towels to clean off all all old sticky ink under the cartridge carrier (the actual printhead), and the printer cartridge ports. worked one under the print head, and another squished down into the top ink intakes (with cartridges removed, obviously). Then I got 2 paper towels, each dampened with a 50-50 solution of isopropyl alcohol and distilled water. I took out the new black 564 cartridge, shook it, tapped on some scrap paper, and black ink came out. I changed to a new black 564 ilk cartridge. I have a 6520 Photosmart, and it's been working fine for 4 years. If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.įeel free to give me a virtual high-five by clicking the 'Thumbs Up' iconįollowed by clicking on 'Accepted as Solution' They will be happy to assist you immediately. (4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you. (3) Once completed click the 'Show Options' icon on the bottom right. (2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information. Next, enter your HP model number on the right. (1) Once the support page opens please select the country in which you're located. HP Technical Support can be reached by clicking on the following link: Repeat the steps that you performed earlier in this document to clean the contacts of the cartridges identified on the control panel. Solution seven: Clean the cartridge contacts againĬleaning the cartridge contacts again can help resolve the issue. Repeat the steps that you performed earlier in this document to remove and reinsert the cartridges identified on the control panel. Solution six: Remove and reinsert the cartridges again If the issue persists, continue to the next solution. If these steps resolved the issue, you do not need to continue troubleshooting. If the product does not turn on by itself, press the Power button ( ) to turn it on. Reconnect the power cord to the rear of the product. Plug the power cord back into the wall outlet. Unplug the power cord from the wall outlet. With the product turned on, disconnect the power cord from the rear of the product. Press the Power button ( ) to turn on the product. While you respond to that, I must let you know that if you've done all of the below: (from the previous link) No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:ĭid you reset the printer, clean the cartridges and replaced them, as well? Business PCs, Workstations and Point of Sale SystemsĪs I Understand the Black ink won't print.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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